Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.

Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

After the time the contract is made, you cannot amend your order.

At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.

Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, resident card ID to support consignee verification, will be required by our courier partners.

Please note that we do not do international shipping.

We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.

Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi-remote may take up to 5 working days dependent on supplier schedules. (Contact Customer Support if further information is required.)

If you, the customer, cancel the order, playphone.om shall cancel the order as per your request. However, the online transaction charges will not be refunded.

The cost of delivering and re-picking charges will apply if the product has been shipped.

We will not be able to cancel orders that have already been shipped.

We have the full right to demonstrate whether an order has been shipped or not.

The customer agrees not to dispute the decision made by playphone.om and accept playphone.om decision regarding the cancellation.

The normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.