Items must be returned with original packaging, accessories, manuals, free gifts, and vouchers received at the time of purchase.

 Original Sales Invoice is required. If not available, customer must provide invoice/order number and registered mobile number.

Products with incomplete packaging, damage, scratches, or missing parts/accessories will not be accepted.

Service and delivery charges are non-refundable.

Any electronics/electrical products shall be returned/refunded if found defective and reported within 15 days of delivery .

Verification by the authorized service centre is required to confirm a manufacturing defect (may take 7–15 business days).

The authorized service centre will decide whether the product is eligible for replacement or repair.

Exchange or Refund will be done only after the technical report.

Returns without defect but opened/unused will be subject to a restocking fee (up to 20%) of the purchase price.

Restocking fee also applies if the packaging is slightly soiled, opened, or not in perfect condition.

Must be returned with the complete box and all accessories.

Replacement/refund will be given only after verification by the authorized service centre (within 4–15 business days).

The authorized service centre will decide if the product qualifies for replacement or should be repaired under warranty.

Exchange or Refund will be done only after the technical report.

Opened but non-defective products.

Customized/special order products, cut cables/wires.

Online activation codes once scratched or redeemed.

Invoices where VAT refund has already been claimed.

Devices with activation locks (Find My iPhone, iCloud, Samsung/Google account locks, etc.).

If the returned product contains personal data, Playphone is not responsible for backup, transfer, or loss of data.

Customers must inspect products before signing the Proof of Delivery (POD). Claims made after signing will not be valid.

Return/exchange process may take up to 15 business days from the date of collection.