Warranty Policy
Last updated on 25/03/2024
At Playphone.om, we want you to enjoy peace of mind with every purchase. Our warranty policy covers qualifying products, ensuring reliability and support if something goes wrong.
All products sold by PlayPhone Oman are covered by a limited warranty as per the manufacturer’s and official supplier’s terms and conditions.
Warranty coverage applies only to manufacturing defects and hardware malfunctions under normal usage.
PlayPhone Oman acts as a facilitator for warranty claims between the customer and the authorized supplier or manufacturer.
The final decision on warranty approval or rejection rests with the authorized supplier and manufacturer.
1. GENERAL WARRANTY TERMS
All products sold by PlayPhone Oman are covered by a limited warranty as per the manufacturer’s and official supplier’s terms and conditions.
Warranty coverage applies only to manufacturing defects and hardware malfunctions under normal usage.
PlayPhone Oman acts as a facilitator for warranty claims between the customer and the authorized supplier or manufacturer.
The final decision on warranty approval or rejection rests with the authorized supplier and manufacturer.
2. WARRANTY PERIOD
New Mobile Phones: 12 months from the date of purchase.
Accessories (Chargers, Cables, Earphones, etc.): 12 months from the date of purchase.
Smartwatches, Tablets & Other Gadgets: As per the manufacturer’s warranty policy.
Warranty validity is calculated from the original purchase date mentioned on the invoice.
3. CONDITIONS FOR WARRANTY CLAIM
To claim warranty service, customers must:
Present the original invoice or proof of purchase from PlayPhone Oman.
Ensure that the IMEI or serial number matches our sales record.
Submit the product for inspection to determine eligibility for warranty service.
Warranty claims are processed strictly according to the supplier/manufacturer’s terms, and PlayPhone Oman cannot guarantee replacement or approval.
4. EXCLUSIONS FROM WARRANTY
The warranty does not cover:
Physical or accidental damage (cracks, dents, broken parts).
Liquid or moisture damage.
Damage from misuse, neglect, or unauthorized modification.
Software issues, virus infection, or operating system corruption.
Accessories like screen protectors, cases, or tempered glass.
Normal wear and tear, including battery degradation or cosmetic damage.
5. WARRANTY REPAIR / REPLACEMENT
Products eligible for warranty will be repaired or replaced as per the supplier/manufacturer’s decision.
Replacement units may be new and of equivalent value and functionality.
Warranty service time depends on supplier/manufacturer processing time and part availability.
If repair or replacement is not possible, a credit note may be issued at PlayPhone’s discretion.